Terms of Service

1. About us

Roleplay Project is operated by Phytoventures Ltd (company number 16388003) of Belmont Suite, Chorley New Road, Horwich, Bolton, England, BL6 6HG ("Phytoventures", "we", "us", or "our").

These Terms of Service ("Terms") govern access to and use of Roleplay Project, including our Grand Theft Auto V multiplayer roleplay server(s) operated via the FiveM / CitizenFX multiplayer framework (and historically via RAGEMP), any related website, control panel, launcher, Tebex store, forum, Discord community, ticketing system, support channels, and any related services we make available (together, the "Service").

By creating an account, connecting to the server, using any part of the Service, or purchasing any paid feature, you agree to be bound by these Terms. If you do not agree, you must not use the Service.

2. Important notices

The Service is provided for entertainment purposes only.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is unlawful, including liability for:

• death or personal injury caused by negligence;
• fraud or fraudulent misrepresentation; or
• any other liability that cannot lawfully be excluded or limited.

If you are a consumer, you may have rights under applicable law that cannot be excluded by contract. These Terms do not affect those rights.

3. Eligibility & age verification

You may only use the Service if:

• you are at least 18 years of age;
• you are legally capable of entering into a binding contract;
• you comply with these Terms and all applicable laws; and
• you meet any further minimum age requirement we publish for a specific feature.

The Service relates to mature Grand Theft Auto V roleplay content and is not intended for, or directed at, children. By using the Service you confirm that you are 18 or over.

Age verification. Where we have a reasonable suspicion that a user may be under 18, or where we are otherwise required to act under the Online Safety Act 2023 or guidance issued by the UK Information Commissioner's Office (including the Age Appropriate Design Code), we will require you to complete an age check before you may continue to access the Service. We use a regulated identity-verification partner, Didit, to perform this check. The check is mandatory once triggered and cannot be bypassed by Phytoventures staff. You may also opt in to verification voluntarily at any time. Further information is available at roleplayproject.net/age-verification.

If, following verification (or your refusal to complete it), we determine that you are under 18, we will close your account, refund any active subscription on a pro-rata basis where required by law, and retain only the limited records described in our Privacy Policy.

If you use the Service on behalf of a company, group, or organisation, you confirm that you have authority to bind that entity to these Terms.

4. No affiliation with Rockstar, Take-Two, FiveM/CitizenFX, or RAGEMP

Roleplay Project is an independent, unofficial community project. It is not endorsed by, sponsored by, affiliated with, or approved by Rockstar Games, Take-Two Interactive, Cfx.re, FiveM / CitizenFX, or RAGEMP, except to the extent that any third-party platform separately states otherwise. Your use of the underlying multiplayer framework (FiveM / CitizenFX) is additionally subject to that framework's own terms of service, which you accept directly with Cfx.re.

All third-party names, logos, game titles, and trade marks remain the property of their respective owners.

How we follow the Cfx.re rules on payments, currencies, chance-based items, and trading is explained at roleplayproject.net/compliance.

5. Changes to the Service

We may, at any time and without prior notice:

• add, remove, suspend, discontinue, or modify features;
• reset, wipe, rebalance, or alter economies, inventories, characters, statistics, progression, or rankings;
• carry out maintenance, upgrades, patches, and hotfixes;
• change technical requirements for access; and
• restrict, suspend, or discontinue all or part of the Service.

We do not guarantee that any feature, game mode, item, character progression, account status, whitelist status, or virtual item will remain available for any minimum period unless we expressly state otherwise in writing.

6. Accounts and access

You may be required to create or link an account to use the Service. You must:

• provide accurate and complete information;
• keep your credentials confidential;
• maintain the security of your device and account;
• promptly update inaccurate or outdated information; and
• notify us immediately if you believe your account has been compromised.

You are responsible for all activity carried out through your account or connection, whether or not authorised by you, except to the extent caused by our failure to exercise reasonable care and skill.

We may refuse registration, reclaim usernames, require identity or ownership verification, or disable accounts where reasonably necessary for security, legal compliance, moderation, or operational reasons.

7. Limited licence

Subject to these Terms, we grant you a limited, personal, revocable, non-exclusive, non-transferable, non-sublicensable licence to access and use the Service for your own private, non-commercial entertainment.

This licence does not give you any ownership interest in the Service or any part of it.

Except where expressly permitted by law, you must not:

• copy, reproduce, republish, adapt, modify, translate, distribute, sell, lease, sublicense, or commercially exploit any part of the Service;
• reverse engineer, decompile, disassemble, decrypt, extract source code from, or create derivative works from any part of the Service;
• bypass, disable, defeat, or interfere with security, anti-cheat, rate limiting, access controls, moderation tools, or technical restrictions;
• use automation, bots, macros, scripts, data-mining tools, crawlers, packet manipulation, or unauthorised third-party software;
• mirror, frame, scrape, or archive the Service except as permitted by law; or
• access the Service in order to build a competing product or service.

8. Rules of conduct

You must comply with all server rules, community rules, gameplay rules, forum rules, Discord rules, store rules, and moderator instructions issued by us from time to time.

Without limitation, you must not:

• cheat, exploit bugs, abuse glitches, duplicate items or currency, or evade anti-cheat systems (see section 12f);
• engage in ban evasion, alternate-account abuse, or account sharing intended to circumvent restrictions;
• harass, threaten, dox, stalk, impersonate, or abuse other users, staff, or third parties;
• upload, post, transmit, or otherwise make available unlawful, infringing, defamatory, obscene, hateful, discriminatory, deceptive, or malicious content;
• engage in real-money trading, unauthorised trading of accounts, unauthorised item transfers, or black-market exchange of in-game items or currency (see section 12e);
• advertise or promote competing servers, products, or services without our written consent;
• interfere with server stability, economy, gameplay balance, or other users' enjoyment of the Service;
• attempt unauthorised access to servers, databases, admin tools, staff accounts, APIs, or source code; or
• use the Service for any unlawful or unauthorised purpose.

We may investigate suspected breaches using logs, telemetry, screenshots, reports, recordings, metadata, device or connection signals, and other information reasonably available to us.

9. User content and communications

If you submit, upload, post, transmit, stream, speak, or otherwise make available any content through or in connection with the Service, including usernames, character names, biographies, forum posts, support messages, chat messages, voice communications, suggestions, screenshots, video clips, reports, bug reports, and other materials ("User Content"), you remain responsible for that User Content.

You confirm that:

• you own or control all rights necessary to submit the User Content;
• your User Content does not infringe any third-party rights or applicable law; and
• your User Content complies with these Terms.

You grant Phytoventures a worldwide, non-exclusive, royalty-free, fully paid-up, transferable, sublicensable licence to host, cache, copy, reproduce, store, adapt, modify, translate, publish, distribute, publicly display, publicly perform, communicate, transmit, moderate, analyse, and otherwise use your User Content for the purposes of:

• operating, improving, securing, and promoting the Service;
• enforcing these Terms and our community rules;
• resolving disputes, complaints, and support requests; and
• complying with legal obligations.

To the fullest extent permitted by law, you waive any moral rights or similar rights you may have in User Content as against Phytoventures and its service providers, or you agree not to assert those rights where they cannot be waived.

We may, but are not obliged to, monitor, review, remove, edit, restrict, preserve, or disclose User Content at our discretion.

10. Feedback

If you provide ideas, suggestions, proposals, bug reports, balance feedback, feature requests, or other feedback relating to the Service ("Feedback"), you agree that we may use it without restriction or compensation to you.

To the extent any rights in Feedback do not automatically vest in us, you assign those rights to us with full title guarantee, including all intellectual property rights, and agree to execute any documents reasonably required to give effect to that assignment.

11. Intellectual property

All rights, title, and interest in and to the Service are and shall remain vested in Phytoventures and/or its licensors.

This includes, without limitation:

• all server-side and client-side code, scripts, plugins, configurations, integrations, and tools;
• databases, data models, schemas, logs, records, moderation materials, anti-cheat methods, and telemetry;
• branding, names, logos, artwork, graphics, user interfaces, layouts, text, lore, narrative elements, and design;
• custom maps, interiors, models, textures, sounds, music, effects, economies, balancing systems, gameplay systems, and server concepts; and
• all modifications, derivatives, updates, patches, and improvements to the foregoing.

Except for the limited licence expressly granted in these Terms, no rights are granted to you by implication, estoppel, or otherwise.

12. Virtual items and currencies

The Service includes virtual items and virtual currencies, including RP points ("RPP"), Bones, in-game cash, Zombiez Armoury items and cases, vehicles, properties, and other in-game items ("Virtual Items"). We may also offer optional paid features, such as the RPP+ subscription ("Paid Content").

Unless expressly stated otherwise:

• Virtual Items and Paid Content are licensed, not sold;
• Virtual Items have no real-world monetary value and cannot be cashed out or exchanged for real money;
• you do not own any Virtual Item, virtual currency, or account feature;
• Virtual Items and Paid Content are personal to your account and may not be sold, transferred, assigned, or exchanged outside the Service. Trading inside the Service is allowed only where the game provides for it (see section 12d); and
• we may modify, rebalance, replace, remove, retire, or discontinue Virtual Items and Paid Content at any time.

How we follow the Cfx.re rules for virtual items and currencies is explained at roleplayproject.net/compliance.

12a. Purchases through Tebex

Tebex is our only payment platform. We use it for the RPP+ subscription. We do not take payments in any other way, and we do not sell anything outside Tebex. Older Revolut and PayPal payment paths are closed, and trading card pack sales ended on 6 October 2026.

The Revolut donation checkout is closed.

When you buy through Tebex, Tebex handles the checkout and payment, and its own terms and policies apply to that transaction alongside these Terms.

From 6 October 2026, RPP+ does not give extra RP points. Its earn boost was replaced by a non-currency perk. The current perks are listed at roleplayproject.net/rpp-plus.

You are responsible for all charges, taxes, fees, and payment-provider costs associated with your transactions.

Refunds. Refunds for purchases made through Tebex are handled under Tebex's refund process and these Terms. Where the law permits, payments are non-refundable. However, nothing in these Terms affects any mandatory rights you may have under consumer law, or the pro-rata subscription refund described in section 3.

If you initiate a chargeback, payment reversal, or payment dispute without valid legal basis, we may suspend or terminate your access to the Service and recover our reasonable costs to the extent permitted by law.

We may refuse, cancel, or reverse transactions where we reasonably suspect fraud, misuse, unauthorised payment activity, breach of these Terms, or pricing or technical error.

12b. RP points and Bones

RP points are earned only by playing, for example through play time, daily tasks, achievements, session check-ins, and events. RP points are never sold for real money and cannot be cashed out.

Bones is the in-game currency of Zombiez. Bones are earned only by playing Zombiez, and are never sold for real money.

We may change how RP points and Bones are earned and spent, including earning rates, prices, and limits, at any time.

12c. Zombiez items, cases, insurance, and loss

Cases. Zombiez Armoury cases are earned only by playing Zombiez (special zombie kills, extractions, challenges, free battle pass tiers, and prestige) and are always free to open. There are no keys. Cases cannot be traded, listed on the Market, crafted, or bought, including in a bundle. Case odds are published on the case screen.

The premium battle pass gives fixed rewards, not cases, and every opening is provably fair as described at roleplayproject.net/compliance.

Buying with RP points. In Zombiez you can spend RP points on Black Market items and match insurance, and on weekly bundles . Each is a fixed, named item or service with its full stats shown before purchase. Nothing you pay for is random. Items you buy have a 7-day trade hold.

Item loss. Special weapons and melee weapons you carry in a Zombiez match are kept unless your team is wiped. Your secure slot and match insurance protect items against that loss. A server restart never costs you items.

12d. Trading and the Market

Trading and the Market are in game only, and only for items and RP points. In particular:

• the Market takes a 5% fee;
• there is a daily cap on the RP points you can move by trade;
• items you receive have a 24-hour hold, and items bought with RP points have a 7-day trade hold;
• Zombiez Armoury cases cannot be traded or listed; and
• trades between linked accounts are blocked. We identify linked accounts from game identifiers (hardware ID, serial, and IP address) in current and 90-day login history.

We may block, cancel, or reverse a trade or Market listing that breaches these Terms or relies on an exploit.

12e. Real-money trading

Real-money trading is banned. This means selling or buying items, RP points, in-game currency, or accounts for real money, wherever the deal is arranged.

Enforcement. Real-money trading leads to a ban. We may also remove the items, RP points, currency, or accounts involved and take any other step in section 14. We may use the item ledger, trade and Market records, and linked-account checks described in our Privacy Policy to investigate.

12f. Duplication and exploit abuse

You must not create, duplicate, or obtain items, RP points, or currency through bugs, exploits, or any other method the game does not intend, and you must not knowingly receive, trade, or keep anything obtained that way.

If you find an exploit, report it through the bug portal or a support ticket and do not use it. Items, RP points, and currency obtained through duplication or exploits may be removed, including from any account they have moved to, and trades involving them may be reversed. Abusing or sharing an exploit can lead to a ban under section 14.

12g. Retired features

We have retired the following features:

• trading cards, retired at 04:00 UK time on 6 October 2026. Trading card pack sales ended the same day;
• lucky spins, including the Lucky Wheel, retired at 04:00 UK time on 6 October 2026; and
• the Mystery Crate in the RP points store.

You are not entitled to these features continuing or returning. Section 5 applies to any other feature we change or retire. Nothing in this section affects any mandatory rights you may have under consumer law.

13. Service availability and technical limitations

The Service depends on complex software, hosting, networks, third-party systems, and user hardware. We do not guarantee that the Service will be uninterrupted, secure, error-free, continuously available, or compatible with any particular device, operating system, modification, or network configuration.

Downtime, lag, crashes, rollbacks, wipes, exploits, desynchronisation, corruption, lost progress, lost items, and loss of access may occur.

You are responsible for:

• your hardware, software, network connection, and lawful copies/licences for third-party products required to use the Service;
• keeping your own backups of any materials you wish to retain; and
• ensuring that your use of the Service does not breach any third-party terms applicable to you.

14. Moderation, enforcement, suspension, and termination

We may, at our sole discretion or where we reasonably consider it necessary, without prior notice:

• warn, mute, kick, restrict, shadow-restrict, reset, wipe, or remove characters, items, currency, or access rights;
• remove or disable User Content;
• suspend or terminate accounts or access;
• block IP addresses, hardware identifiers, payment methods, or linked accounts;
• report conduct to payment processors, hosting providers, platform operators, or law-enforcement authorities; and
• take any other action we reasonably consider necessary to protect the Service, users, staff, or our legal and commercial interests.

We are not obliged to provide evidence, investigative methods, anti-cheat triggers, moderator notes, internal policies, or appeal rights, and we may withhold such information where disclosure could undermine security, privacy, or enforcement.

Any suspension or termination may result in loss of access to the Service, account features, Paid Content, virtual items, messages, logs, or other content associated with your account.

Clauses which by their nature should continue after termination will do so, including clauses on intellectual property, licences, disclaimers, liability, indemnity, dispute resolution, and data handling.

15. Third-party services

The Service may integrate with or depend on third-party platforms and providers, including game platforms, payment processors, hosting providers, communication tools, analytics tools, anti-cheat tools, community platforms, or other services.

We are not responsible for:

• third-party products or services;
• third-party outages, delays, or security incidents;
• third-party content, terms, policies, or actions; or
• losses arising from your dealings with third parties.

Your use of third-party services may be subject to separate terms and privacy policies.

16. Warranties and disclaimers

To the maximum extent permitted by law, the Service is provided on an "as is" and "as available" basis.

To the maximum extent permitted by law, we disclaim all representations, warranties, and conditions, whether express, implied, statutory, or otherwise, including implied warranties or conditions of merchantability, satisfactory quality, fitness for a particular purpose, non-infringement, quiet enjoyment, and availability.

Nothing in this clause limits any rights you may have that cannot lawfully be excluded.

17. Limitation of liability

Nothing in these Terms excludes or limits liability where unlawful.

Subject to that:

• we are not liable for any indirect, incidental, special, exemplary, punitive, or consequential loss;
• we are not liable for loss of profit, revenue, business, contracts, opportunity, goodwill, reputation, anticipated savings, or business interruption;
• we are not liable for loss, corruption, interception, or deletion of data, virtual items, characters, progression, or communications, except to the extent caused by our breach of obligations that cannot lawfully be excluded;
• we are not liable for third-party misconduct, hacking, distributed denial-of-service attacks, malware, exploits, platform failures, telecom failures, or force majeure events outside our reasonable control;
• we are not liable for the acts, omissions, statements, or content of users, moderators, volunteers, or third parties; and
• we are not liable for any loss arising from suspension, moderation, rule enforcement, security measures, account compromise caused by your acts or omissions, or reasonable changes to the Service.

If you are a consumer, we are liable only for loss or damage that is a foreseeable result of our breach of these Terms or our failure to use reasonable care and skill. We are not liable for business losses suffered by consumers.

If you are using the Service for any business purpose, or if you are not a consumer, our total aggregate liability to you arising out of or in connection with the Service and these Terms shall not exceed the greater of:

• £100; or
• the total amount paid by you to us for the Service in the 12 months before the event giving rise to the claim.

18. Indemnity

If you use the Service in the course of business, or if you are not a consumer, you agree to indemnify and hold harmless Phytoventures, its officers, directors, employees, contractors, agents, licensors, and service providers from and against all losses, liabilities, damages, costs, and expenses (including reasonable legal fees) arising out of or in connection with:

• your use or misuse of the Service;
• your User Content;
• your breach of these Terms;
• your breach of any applicable law; or
• your infringement of any third-party rights.

If you are a consumer, you will be responsible to us for losses we suffer where those losses are caused by your breach of these Terms, to the extent permitted by law.

19. Privacy

Our handling of personal data is described in our Privacy Policy. By using the Service, you acknowledge that we may process personal data in accordance with that policy and applicable law.

20. Confidentiality, security, and investigations

You must not disclose or misuse any non-public part of the Service, including staff channels, anti-cheat systems, internal tools, vulnerabilities, moderator materials, or investigation methods.

We may monitor, log, preserve, and disclose information where we reasonably believe it is necessary to:

• operate or secure the Service;
• investigate suspected misconduct or breaches of these Terms;
• protect users, staff, third parties, or property;
• comply with legal obligations, lawful requests, or court orders; or
• establish, exercise, or defend legal claims.

21. Changes to these Terms

We may amend these Terms from time to time. Updated Terms will take effect when posted, unless a later effective date is stated.

If you continue to use the Service after updated Terms take effect, you agree to the revised Terms. If you do not agree, you must stop using the Service.

22. Transfer

We may assign, novate, subcontract, or otherwise transfer any of our rights or obligations under these Terms, including in connection with a merger, acquisition, corporate reorganisation, or sale of assets.

You may not assign, transfer, charge, declare a trust over, or otherwise dispose of your rights or obligations under these Terms without our prior written consent.

23. Severability and waiver

If any provision of these Terms is held to be unlawful, invalid, or unenforceable, that provision shall be enforced to the maximum extent permissible and the remaining provisions shall remain in full force and effect.

Any failure or delay by us in exercising any right or remedy shall not operate as a waiver.

24. Entire agreement

These Terms, together with any rules, policies, purchase terms, and other documents expressly incorporated by reference, set out the entire agreement between you and Phytoventures in relation to the Service and supersede all prior discussions, understandings, and agreements relating to it.

25. Governing law and jurisdiction

These Terms and any non-contractual obligations arising out of or in connection with them shall be governed by the law of England and Wales.

If you are a consumer resident in the United Kingdom, you may also have the right to bring proceedings in the courts of the part of the United Kingdom in which you live.

If you are not a consumer, the courts of England and Wales shall have exclusive jurisdiction over any dispute or claim arising out of or in connection with these Terms or the Service.

26. Contact

Operator: Phytoventures Ltd
Company number: 16388003
Address: Belmont Suite, Chorley New Road, Horwich, Bolton, England, BL6 6HG
General contact: [email protected]
Legal notices: [email protected]